RESERVATION

POLICY

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We know there is a mad rush to get a reservation… any reservation, and people are panicking.
Please try not to stress if you don’t get a reservation for Monday, I know everyone is super excited to get into the gym, and don’t worry there will be spots for everyone train. With our 4X / week membership you will get a class.
 
Now we need to talk about the rules. And we need to be 100% firm on this to provide a fair opportunity for everyone to train…
 
1. DO NOT set your clock on your device to be 1 min earlier than network time and grab a spot before it’s legitimately open. We can see the report on when you reserve and if we see this happen you will be removed from the class and blocked from reserving for a month. And since we are ONLY accepting people with reservations, this is a hefty penalty. This is cheating and is a serious offence within our community.
 
2. You must not sit on more than 1 reservation per day. You are welcome to reserve a class and if you wish to train in a different class time and it’s full you can put yourself on the wait list for another class time. But as soon as you get the confirmation that you’ve got a spot in the other class you must decide within 5 min which class you plan to attend and login and remove yourself from 1 of them. If we find that you are sitting (More than 5 min) on 2 confirmed spots in class we will delete them both.
 
3. Please unreserve for a class as soon as you know you can’t attend it. This will allow another person more time to prepare and know that they have a class booked. This is just being kind to fellow members. The window to unreserve closes 2 hours before your class time so be sure to unreserve by that time. If you no show a sold out class you will be blocked from reserving for a week, which again, means no attendance for that week. Also be aware that if you are on a waitlist for a spot in class and you go to bed not planning to attend (or check) to see if you made it into a class the next morning then be sure to unreserve. If you miss the class because you didn’t see the email it is still your spot, and you will be a no-show. Thos is more important now with our 2 hour cancellation window.
 
4. We have realized that our normal 36hour reservation window is not conducive to our mid day class reservations. We have decided to move our reservation window to 46 hours in advance. Yes that seems like a weird number, but what this allows is that you have a 1 hour grace time after the end of the class time that you train in to be at your device and reserving. ie. you like to train at 6:15am… so the reservations will open at 8:15am. This time change for class reservations will take effect tomorrow at 12noon (all classes that fall within 46 hours of 12noon tomorrow will become open for reservation).
 
We know this is a stressful time for everyone, and believe me we feel it too. Everyone is ready to be back in the gym throwing a barbell around and training in the class environment. After the first couple weeks of classes everyone will get their stride and space out on what days they train. Things will get more relaxed. If you find that this is too stressful, and wish to put your account on hold and wait a bit before coming back, we understand, just shoot us an email and we can assist with that.
 
We are so excited to see you all this week, whether it’s Monday or Tuesday or later in the week I promise you that a year from now you wont remember the exact date that you got back into your first class. It will all be a distant memory and you will have had the opportunity to train in hundreds of classes. So hang in there and we will be together again really soon!

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